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All moving companies in our network are covered for a minimum of 1 million dollars in liability, and 25 thousand dollars for cargo. These coverage protect the moving company in case anything out of the ordinary should happen during the move. Should any damage happen to your belongings, you can fill out a claims form with us or the moving company. While the basic coverage in the moving industry is 60 cents per pounds of broken item, most movers will offer to fix or repair the brokoen furniture when possible. Please make sure to submit your claims form as soon as possible after the move to ensure promt resolution. In addition, in most cases, your current renter or home liability insurance covers any damages to your belongings during your move. Our Moving Company partners are professional movers who are involved with MoveMate and are trained in the best and safest methods to move your items safely. Unfortunately, accidents do happen at times.

Yes, you can purchase boxes and packing material directly with us. Please notify us in advance, and the moving company will bring them on moving day. Full packing and unpacking services are also very common, and need to be purchased in advance. Movers will bring all the required material, pack your belongings and start loading the same day for a small move, or on another scheduled date for larger moves. We will only charge you for the material used by the movers. Please chat with us today to find out more about our pricing.

MoveMate can definitely help you with disposing of your old furniture or appliances. We kindly ask that you include this request in the notes section of your booking, found on your summary page. Please note that you may be subject to additional charges depending on the details of your request.

No. MoveMate offers office movers, senior residence and downsizing moving services, apartments and condo moves, etc. We can also help you transporting an item from one location to another. Bought furniture at a store that has insane shipping prices, or something from Kijiji that is too big to carry home by yourself? We can help.

We highly recommend you take an additional moment to go over our company policies. For our complete list of company policies regarding bookings, please click here: https://www.movemate.ca/our-policies

MoveMate prides itself in offering detailed and fully transparent estimates upfront, helping you avoid hidden fees or unclear or lowball guesstimates. How algorythm estimates your move requirements based on the information you provide, and all hourly and fixed rates are presented upfront. There are no transaction costs or service fee. Local taxes do apply.